PS Magazine - TB 43-PS-686

PS, The Preventative Maintenance Monthly

ISSUE 686

JANUARY 2010
PS Magazine - TB 43-PS-686 - Page 26 of 33
49
PS 686
JAN 10
To fnd the status oF any DAGR you have sent to Rockwell Collins For repairs, you
can contact the project manager For global positioning systems (PM GPS) at DSN
298-9366 or (410) 278-9366.
To get the inFo, you’ll need to give them your DODAAC and the DAGR serial
number.
NotiFy your property book oFfcer (PBO) as soon as you ship the DAGR in For
replacement. ±or more inFo on DAGR warranty returns, go to the PM GPS website:
When you get your replacement DAGR, don’t Forget to register the change in serial
numbers with your PBO.
One more important thing to remember: Not all damage to the DAGR is covered
by the warranty. In Fact, about halF oF all the DAGRs
returned Fall under warranty exclusions.
Does that mean you, the user, must pay For
repairs iF a warranty exclusion kicks in? No.
No matter the problem, your warranty turn-
in procedure remains the same.
One oF the areas that takes a lot oF abuse is the battery pack.
The battery pack has a tight ft to prevent water intrusion. That tight ft makes
it hard to open when it’s time to replace the batteries. Some oF you are taking a
screwdriver or anything sharp that’s handy to pry oFF the battery pack.
Bingo! Bango! You’ve ruined the integrity oF the pack!
Instead oF prying, try pulling. Hold the DAGR upside down with the battery pack
at the top and Facing you. Grab the pack frmly at both bottom corners. Pull down and
you should hear the corner snaps release. Now give the pack a good tug and it should
slip into your hand.
And, get this! Some units have returned DAGRs For repair without the battery
pack! That’s an incomplete end item. You can requisition extra battery packs to make
battery swaps easier, but whenever you return a DAGR For warranty repair or you
transFer ownership by lateral transFer, it must have a battery pack installed.
Another item that takes a lot oF abuse is the display screen. A padded flap case
For better protection oF the DAGR and the screen will be soon available. Look For
inFormation about it, including an NSN to order it, here in
PS.
It’s Under
Warranty!
AN/PSN-13 DAGR…
It’s Under
Warranty!
the defense advanced gps receiver (dagr),
both the an/psn-13 and an/psn-13a models,
are under warranty from the manufacturer,
rockwell collins.
this is
good news
since over the last four
years 200,000 dagrs
have been fielded!
army units, any dagr
needing repair should
be turned in to your
support maintenance, if
you have one.
if you don’t have
one, you can do
what support
does with the
dagrs.
that is, use a DD form 1149 shipping
document on the outside, (be sure to
include your DODAAC), and a copy of your
dd form 15
77
-2 work order on the inside
and
ship
to…
So
why
do you
need to
know this
info?
Because Uncle
Sam pays for
repairs not
covered by
the warranty.
You can help your Uncle
save some money, though,
by treating your DAGR
with a bit more
care.
ooh!
that’s
cold!
Rockwell Collins, Inc
ATTN: Service Center
MS 139-141 (M/F DAGR warranty)
855 35th Street NE
Cedar Rapids, IA
52402-3613
Remember to include the
Cedar Rapids DODAAC,
EZ
7
415, on the
outside
of the shipping package.
686.48-49.indd
1-2
12/1/09
11:56:50 AM
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