PS Magazine - TB 43-PS-693

PS, The Preventative Maintenance Monthly

ISSUE 693

AUGUST 2010
PS Magazine - TB 43-PS-693 - Page 24 of 33
44
PS 693
AUG 10
45
PS 693
AUG 10
Warranty
T
he Command, Control, Communications, Computers, Intelligence, Surveillance
and Reconnaissance (C4ISR) program has a wealth of commercial off-the-shelf
(COTS) equipment. The Product Director Common Hardware Systems (Pd CHS)
is the program manager of that COTS and ruggedized equipment. The commom
hardware/software-3 (CHS-3) program consists of V1, V1+, V2 and V3 designated
equipment. The designations are assigned based on military-hardened applications
for the equipment.
This
CHS
equipment—such
as
voice
terminals, handheld and laptop computers,
printers, routers and cabling—is typically under
a Fve-year warranty from General Dynamics.
The warranty expiration date is on the
CHS-3 warranty label on each piece of
equipment. Warranty repairs are returned
within 72 hours of receipt.
To help you use that warranty on equipment
needing repair, the CHS-3 integrated logistic
support
(ILS)
program
has
established
regional
support
centers,
remote
CHS
repair centers, a 24-hour hotline and web-
based access for status checks of repairs.
Once you have established that you
have a piece of CHS-3 equipment,
which is still under warranty, Fll out a
maintenance request form—either DA
±orm 2407 or DA ±orm 5504—and
report the failure to your support unit.
The
support
unit will determine
whether the piece of equipment falls
under the warranty speciFcations. If it
does, they will issue you a replacement,
if they have one, and send the failed piece
of equipment to General Dynamics. If
they don’t have a replacement, you will
need to wait for the return of your piece
of equipment.
If the failed equipment does not meet
the standards for warranty repair, you
will be quoted a repair price that will
come out of your unit funds.
The support facility will make use of the
General Dynamics’ Regional Support Centers,
which maintain repair parts and have technical
expertise. A DA ±orm 2407 must accompany
all equipment delivered to the RSC.
To help you further understand the warranty
program, contact CHS Logistics:
Catherine Neil: email
catherine.neil@us.army.mil
David Van Bogert: email
david.bogert@us.army.mil
Robert Saia: email
robert.saia@us.army.mil
Nick Esposito: email
nick.esposito@us.army.mil
General Dynamics repair order hotline
number, 1-877-247-7711, and email
CHS-3-Warranty@GDC4S.com
will help you track turned-in equipment.
CHS-3…
Warranty Program Explained
C4ISr, COTS,
PdCHS, CH-3…
man, all these
acronyms are
confusing me!
acronyms -
schmacronyms! what
I can’t figure out are
their warranties!
693.44-45.indd
1-2
6/25/10
3:02:43 PM
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