PS Magazine - TB 43-PS-704

PS, The Preventative Maintenance Monthly

ISSUE 704

JULY 2011
PS Magazine - TB 43-PS-704 - Page 28 of 33
52
PS 704
JUL 11
Regional Automated
Logistics Assistance Teams
(ALATs)
ALAT-Iraq
DSN: (318) 433-2056/2962/2963/2964
Email:
alat.north@us.army.mi
l
ALAT-Afghanistan
Kandahar (South)
DSN: (318) 421-6099
Email:
alatafghanistan@swa.army.mil
ALAT-Afghanistan
Bagram (North)
DSN: (318) 431-3340
Email:
bgralat@swa.army.mil
Kuwait Theater SASMO
DSN: (318) 430-5582
T
he hardest part of getting help can be knowing who to ask or where to look for it.
When it comes to SAMS-E problems, we’ve got you covered.
Before submitting a help desk ticket on your unit’s SAMS-E system, contact your
local Sustainment Automation Support Management OfFce (SASMO) for help. Your
chain of command can direct you to the SASMO that serves your unit.
Note:
You must go through the Tier II help desk before receiving assistance from
the Tier III help desk.
Customer Support Office
at Ft Lee
DSN: 687-1051
Toll Free: (866) 547-1349
OCONUS: 312-687-1051
Fax: 804-734-2974
Email:
leee.secl.cao@conus.army.mil
Submit a help request at the website:
Logistics Management…
SAMS-E Help Desk Assistance
here’s the
contact
information
you need to
get help with
sams-e…
the typical issues
that tier III
support tackle
include solving data
errors (i.e., oracle
database errors),
performing any
necessary clean up
of user databases
(like conversion
data updates), and
executing heavy-duty
troubleshooting.
a tier II help desk technician can
assist with functional problems
(for example, the inability to close
a work order), provide general
logistics information (i.e., how do I
create an 026 report?), or conduct
moderate troubleshooting.
if the tier II help
desk is unable
to solve your
problem, they will
request assistance
on your behalf
from the tier III
help desk.
typical issues
that tier 1
sasmos handle
include network
connectivity
(for example,
if you’re unable
to connect
to a printer),
hardware issues
(like a computer
running too
slow), or basic
troubleshooting
of the system.
well, soldier,
looks like you
could use the
sams-e help
desk!
I’ll let my
three tier set
of friends tell
you what you
need to know!
if your local
sasmo is unable to
solve the problem,
either they or you
can submit a help
request to the
ft lee customer
support office
(cso) or, if you’re
deployed, to your
regional automated
logistics assistance
team (alat) via
phone call, email
or internet.
your help
desk ticket
is then
elevated
to a tier
III help
desk
technician.
704.52-53.indd
1-2
5/23/11
10:45 AM
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