ALLISON-OM1334EN

Step Two

— When it appears the problem cannot be resolved readily at the distributor

level without additional assistance,

contact the Allison Transmission Regional

Office responsible for the local distributor.

You will be assisted by a member of the

Regional Service Manager’s staff, depending on the nature of your problem.

For prompt assistance, please have the following information available.

• Name and location of authorized distributor or dealer

• Type and make of equipment

• Transmission model number, serial number, and assembly number (if

equipped with electronic controls, also provide the ECU assembly number)

• Transmission delivery date and accumulated miles and/or hours of operation

• Nature of problem

• Chronological summary of unit’s history

Step Three

— If you contacted a regional office and you are still not satisfied,

present

the entire matter to the Home Office by writing to the following address or

calling the phone number below:

Manager, Warranty Administration – PF9

Allison Transmission

P.O. Box 894

Indianapolis, IN 46206-0894

Phone: (317) 242-2052

The inclusion of all pertinent information will assist the Home Office in expediting the

matter. If an additional review by the Home Office of all the facts involved indicates

that some further action can be taken, the Regional Office will be advised.

When contacting the Regional or Home Office, please keep in mind that ultimately the

problem will likely be resolved at the distributorship or dealership utilizing their

facilities, equipment, and personnel. Therefore, it is suggested the above steps be

followed in sequence when experiencing a problem.

Your purchase of an Allison Transmission product is greatly appreciated, and it is our

sincere desire to assure complete satisfaction.

ALLISON AT, MT, HT SERIES ON-HIGHWAY TRANSMISSIONS

OPERATOR'S MANUAL

2000