TB-5-2350-262-15
ARMORED COMBAT EARTHMOVER (ACE), M9
TECHNICAL BULLETIN; WARRANTY PROGRAM
TB-5-2350-262-15 - Page 4 of 7
TB 5-2350-262-15
b.
Repair/Replacement
is
authorized as
prescribed by the MAC. Normal care, servicing, repair
and preventive maintenance procedures shall be
performed as authorized by the MAC and Preventive
Maintenance Checks and Services (PMCS) section of
the Technical Manual (TM).
c. All warranty claims will reprocessed through the
WARCO as outlined in DA PAM 738-750, Functional
Users Manual for the Army Maintenance Management
System (TAMMS) except that contact with the
contractor is restricted to TACOM.
6.
Claim Procedures.
a.
The procedures for reporting warranty claims are
found in DA PAM 738-750 and this bulletin.
Responsibilities of the MACOM are found in AR
700-139. For all levels of maintenance operating under
the Standard Army Maintenance System (SAMS),
Warranty Claim Actions are processed on Forms DA
Form 5504 and DA Form 5504-1. For those units not
operating under SAMS, use DA Form 2407 and DA
Form 2407-1. It is very important to fill in the blocks on
the forms as accurately as possible.
b.
The contractor shall be notified in writing,
utilizing DA Form 2407 or DA Form 5504 by TACOM
following discovery of a defect in supplies. This shall
constitute formal notification of warranty claim and
initiate the time period for contractor responsibility and
action under the warranty. This notification shall include
but not be limited to furnishing of the applicable
equipment serial number, operating hours or miles on
the equipment, part number or NSN of the defective part
and circumstances surrounding the defect(s). At this
time, the contractor will be further informed whether the
Government has elected to: (1) correct the defect itself,
or: (2) direct the contractor to correct the defect. The
using unit will determine if they have the time and/or
resources to correct the defect themselves. When the
unit does elect to correct the defect, replacement parts
will be ordered using the Government supply system.
There is no dealer support on this item. No attempt
should be made by the unit to contact the contractor.
(1)
Identification of failed items.
Failed
warranty items shall be tagged/identified to prevent
improper repair or use. Documents that describe the
use of DA Form 2402 Exchange Tag and DA Form 2407
or DA Form 5504 Maintenance Request shall be
referenced. Items requiring special handling, storage, or
shipment during the processing of claims shall be
identified.
(2)
Disposition.
The repair activity shall retain
defective supplies for thirty (30) days following receipt of
acknowledgment of a warranty claim from TACOM. If
receipt of acknowledgment is not received, inquiries
should be made to TACOM through your local WARCO.
If receipt of acknowledgment is received but no
instructions are forthcoming within thirty days of receipt,
supplies may be disposed of.
(3)
False
Returns.
When
supplies
are
inspected by the contractor and found to be
non-warrantable due to abuse or
improper
maintenance, or the supplies are found to be
serviceable, the repair activity submitting the claim (DA
Form 2407) may be required to make reimbursement for
contractor services. All failed items returned for
warranty claim action will be monitored by TACOM.
c. All warranty claims on items listed in Appendix B
must be made via a DA Form 2407 and DA Form
2407-1, or DA Form 5504 and DA Form 5504-1, for
warranty
claims to:
Commander, U.S. Army
Tank-Automotive Command (TACOM), ATTN:
AMSTA-MVC, Warren, Ml 48397-5000. Repairs to
Appendix B items must not be made (within the warranty
period) without written authorization from TACOM.
Failure to follow this procedure will result in the warranty
being voided.
7.
Reimbursement for Army repair.
Contractor
shall reimburse the Government by submitting monies
monthly to TACOM, ATTN: AMSTA-EFD, Warren,
Michigan 48397-5000. In the event that the repair
activity should receive any reimbursement from the
contractor the monies must be forwarded to the above
address.
8.
Claim Denial/Disputes.
All denials or disputes
will be handled by TACOM.
9.
Reporting.
Reporting or recording action on a
failed item shall be as specified in DA PAM 738-750.
Contractor or Repair Activity unique
used.
10. Storage/Shipment/Handling.
a. Storage.
Not applicable.
forms shall not be
b. Shipment.
Reference paragraph 4c.
c.
Handling.
Reference paragraph 6.
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