TB-5-5420-234-15
COMMON BRIDGE TRANSPORTER (CBT)
WARRANTY PROGRAM
JULY 1999
TB-5-5420-234-15 - Page 4 of 9
TB 5-5420-234-15
repair)
provide
labor/parts
required
to
aci
complish the warrantable
repairs.
(6)
Tag and rwtain (IAW
DA
Pam
738-750
and this
TB)
all parla, pieces
of
parts and/or assemblies
removed
aa a result
of warrantable
defectlfailure
and/or
wrreG
tion.
d. Local
WARCO
will:
(1)
Verify,
administer
and
process
warranty
claims
to
the
TACOM
WARCO
(IAW DA Pam 738-750
and this TB).
(2) Act
as
liaison between
owning
unit, the mntractor,
supporting repair facility
and TACOM.
(3)
Notify the owning
units
of
all
warranty
claim
acknowledgements/close-
outs,
information
andlor
instructions
re-
ceived from TACOM
or the mntrsctor.
(4)
Ad
as a
liaison between
local
dealers
and the Army.
e.
Alterationa/Modificsfions.
Altera-
tions/modifications
shall
not be applied
un-
less authorized
by TACOM.
f.
Army
Oil
Analysis
Program
(AOAP).
The manufadurer’s
lubrication and
service
intervals
must
be
followed.
Only
afler the warranty
has expired will the AOAP
aPPly to the
equipment,
unless
oil sample
results indicate
the
oil and filter
of an as-
sembly
should
be changed
PRIOR
to
the
manufadurer’s
service
interval.
Sampling
intervals
for AOAP
will be published in TB
43-0210
(if applicable).
6, Warranty Data Plate.
a. All vehicles
will have
a warranty
data
plate.
The
contrsdor
is
required
to
mount
this data
plate
within
clear view
of
the operator.
b. When the vehicle
is received,
the
owning unit should locate the wamanty data
plate
and
check
for
a
warranty
expiration
date.
If a warranty
expiration
date
is not
shown,
check
the
applicable
DA
3161
and
other vehicle issue paperwok
for this infor-
mation.
7. Claim
Procedures.
a. The
procedures’for
reporting
war-
ranty
claims
are
found
in DA
Pam
738-750
and this TB.
ResWnsibilities
of the
MACOM
are
found
in AR
700-139.
For
all levels
of
maintenance
operating
under
the Standanl
Army
Maintenance
System
(SAMS),
War-
ranty
Claim
Actions
are
promased
on
DA
Form 5504
and DA Form
5504:1.
For those
units
not
operating
under SAMS,
use
DA
Form 2407
and DA Form
2407-1.
It is very
important to fill in the blocks on the forms as
accurately
as possible.
b. The contrador
shall be notified in
vaiting
within
30
days,
utilizing
DA
Form
2407,
by the
local Warranty
Control
Ofticer
(VVARCO)
following
the
discovery
of a de-
fed
in
supplies which
requires
contractor
reWir
and/or
replacement
parts.
This
shall
constitute formal
notification
of a wamanty
claim
and initiate
the
time period
for
con-
trador
responsibilities
and action under the
warranty.
This notification
shall
include
but
not
be limited
to
furnishing the
equipment
serial
number,
operating
hours, part
num-
bers or NSN
of the defective
pati
and cir-
cumstances
surrounding
the
defed(s).
At
this time,
the Wntrador
will further
be
in-
formed whether the owning unit has elected:
(1) to corred
the defect
themselves
OL (2)
to dired
the ccmtrador to correct the defed.
Upon
completion
of
contractor
repair,
for-
ward
completed
warranty
claims
(informa-
tion Only) to TACOM.
Additionally,
the local
WARCO
will
fonvard
claims
to
TACOM
utilizing DA Form
2407
for any warrantable
repaim (parls and/or labor) ac(mmplished by
the owning unit
which requires
contractor
reimbursement
to the Government.
c. The
owning unit
may
direct
the
contrador
to provide the
replacement
parts
that
prove
to
be defective
within
the
war-
ranty period,
without
costs to the
Gover-
nment, directly
to
their
location
or
F.O.B,
U.S. Port of Embarkation
for OCONUS.
The
contractor
shall
furnish
replacement
parts
within ten (1 O) working
days afler receipt of
written
CJaim notification.
Warranty
claims
for reimbursement,
where repair labor costs
and
replacement
parts
costs
combined
do
not exceed
$150,00
for any one failure
will
not be submitied
to TACOM.
d.
Identification
of
failed
items.
Failed
warranty
items
shall
be
taggedlidentified
to prevent
improper
repair
or use. Documents
that describe
the use of
DA
Form
2402
Exchange
Tag
and
DA
Form
2407
Maintenance
Request
shall
be
referenced.
Items
requiring
special
han-
dling,
storage
or shipment
during the pm&
essing of claims shall be identified.
4
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