TB-9-2350-314-23-2-1
PALADIN DIGITAL FIRE CONTROL SYSTEM (PDFCS)
TECHNICAL BULLETIN; WARRANTY PROGRAM
NOVEMBER 2011
TB-9-2350-314-23-2-1 - Page 6 of 20
TB 9-2350-314-23-2-1
4
6. CLAIM PROCEDURES.
a. Identification of Failed Items.
PDFCS components that experience a failure shall be tagged or
identified to prevent improper repair or use.
b. Turn-In Procedures.
(1) User will complete a DA Form 2407, Maintenance Request, warranty claim action and turn-in
document for each serial numbered item.
User will initiate a request-for-issue using the ULLS for each
item turned in for warranty claim.
Refer to the following table for mandatory RMA entries and as a guide
in completing DA Form 2407.
NOTE
Non-RMA specific data elements will be entered IAW local Standard Operating
Procedures (SOPs).
Table 2 - RMA Input Data
Block No.
Data Element
Data Input
1a*
UIC Customer
Self-Explanatory
1b*
Customer Unit Name
Self-Explanatory
1c
Phone No.
Self-Explanatory
7*
PN
From table 1, TB 9-2350-314-20-2-3
9*
Noun
From table 1, TB 9-2350-314-20-2-3
10a
ORG WON/DOC No.
Per Unit SOP
11*
Serial Number
Serial no. of item in block 9
12
QTY
1
13
PD (Priority Designator)
Per Unit SOP
19
In Warranty
Y
24*
Describe Deficiencies or Symptoms
Date of failure and symptoms identified
25*
Remarks
USA No. of vehicle from which LRU was removed
* RMA mandatory data elements
(2) Supply Support Activity (SSA) will process a RMA request utilizing the DA Form 2407 warranty
claim data.
The RMA will be requested IAW paragraph 1f and will include all items indicated RMA
mandatory in paragraph 6b(1).
SSA will generate a turn-in document (D6_) and provide the turn-in
document number as part of the RMA request.
(3) Turn-in special area requirement IAW paragraph 6f.
c. Disposition.
Upon receipt of an RMA response, the item will be returned to the contractor as
directed.
A copy of the DA Form 2407 must be included in the container with the returned item.
The SSA
must include the turn-in document number as the second line of their return address on the shipping label
used to return the item.
If the item is not eligible for warranty repair, contact the appropriate TACOM or
CECOM item manager IAW paragraph 1g.
d. Packaging Instructions.
These items require special packaging for shipment during the processing
of warranty claims.
The LRU shall be packaged and returned within its long-term reusable container, if
available.
As an alternative use Fastpac XE7 or package securely in approved container with protection
plate over machine mounting surface and 6 inches of foam insulation between inner and outer containers.
e. NEOF Returns.
When items returned to the contractor for repair are found to be serviceable, the
submitting user will be billed for the cost of testing and shipping.
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