TM-9-2320-346-10
TRUCK, COMMON BRIDGE TRANSPORT (CBT), 8X8 M1977A4 W/WINCH AND M1977A4 W/O WINCH
TECHNICAL MANUAL; OPERATOR'S MANUAL
OCTOBER 2008
TM-9-2320-346-10 - Page 93 of 1184
CLAIM PROCEDURES
The procedures for reporting warranty claims are found in DA PAM 750-8 (WP 0160) and
this work package. Responsibilities of the MACOM are found in AR 700-139. (WP 0160)
All Warranty Claim Actions are processed on DA Form 2407 (WP 0160) and DA Form
2407-1. (WP 0160) It is very important to fill in the blocks on the forms as accurately as
possible.
The contractor shall be notified in writing within 30 days, utilizing DA Form 2407 (WP
0160) by the local Warranty Control Office/Officer (WARCO) following the discovery of a
defect in supplies which requires contractor repair and/or replacement parts. This shall
constitute formal notification of a warranty claim, and initiate the time period for contractor
responsibilities and action under the warranty. This notification shall include, but not be
limited to furnishing of the equipment serial number, operating hours, part number or NSN
of the defective part and circumstances surrounding the defect(s). At this time, the
contractor will further be informed whether the owning unit has elected:
1.
To correct the defect themselves.
2.
To direct the contractor to correct the defect.
Upon completion of contractor repair, forward completed warranty claims (Information Only)
electronically to AEPS (Army Electronic Product Support) http://aeps.ria.army.mil.
The contractor shall reimburse the government for the cost of labor and/or replacement
parts involved in the government correction of the defect. The government's Maintenance
Allocation Chart (MAC) determines the times. Additionally, the cost of replacement parts
obtained through the Government's supply channels will be determined by the amount
identified in the contractor's current commercial dealer net price or Army Master Data File
(AMDF) price, whichever is less. Furthermore, the owning unit may direct the contractor to
provide the replacement parts that prove to be defective within the warranty period, without
costs to the government, directly to their location or F.O.B., U.S. Port of Embarkation for
OCONUS. The contractor shall furnish replacement parts within 10 working days after
receipt of written claim notification. DO NOT submit warranty claims for reimbursement
where repair labor costs and replacement parts costs combined do not exceed $150.00 for
any one failure.
Identification Of Failed Items. Failed warranty items shall be tagged/identified to prevent
improper repair or use. Documents that describe the use of DA Form 2402 Maintenance
Tag (WP 0160) and DA Form 2407 Maintenance Request (WP 0160) shall be referenced.
Items requiring special handling, storage, or shipment during the processing of claims shall
be identified.
Disposition. The repair activity shall retain defective supplies for thirty (30) days following
receipt of acknowledgment of warranty claim from WARCO or contractor. If receipt of
acknowledgment is not received, inquiries should be made to your local WARCO. If receipt
of acknowledgment is received but no instructions are forthcoming within thirty (30) days of
receipt, supplies may be disposed.
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