TM-9-2320-434-10
TRUCK, LOAD HANDLING SYSTEM (LHS), 8X8, M1120
TECHNICAL MANUAL; OPERATOR'S MANUAL
JUNE 2009
TM-9-2320-434-10 - Page 99 of 1324
Claim Procedures - Continued
1. To correct the defect themselves.
2. To direct the contractor to correct the defect.
Upon completion of contractor repair, forward completed warranty claims (Information Only)
electronically to AEPS (Army Electronic Product Support) http://aeps.ria.army.mil.
The contractor shall reimburse the government for the cost of labor and/or replacement
parts involved in the government correction of the defect. The government's Maintenance
Allocation Chart (MAC) determines the times. Additionally, the cost of replacement parts
obtained through the Government's supply channels will be determined by the amount
identified in the contractor's current commercial dealer net price or Army Master Data File
(AMDF) price, whichever is less. Furthermore, the owning unit may direct the contractor to
provide the replacement parts that prove to be defective within the warranty period, without
costs to the government, directly to their location or F.O.B., U.S. Port of Embarkation for
OCONUS. The contractor shall furnish replacement parts within 10 working days after
receipt of written claim notification. DO NOT submit warranty claims for reimbursement
where repair labor costs and replacement parts costs combined do not exceed $150.00 for
any one failure.
Identification Of Failed Items. Failed warranty items shall be tagged/identified to prevent
improper repair or use. Documents that describe the use of DA Form 2402 Maintenance
Tag (WP 0173) and DA Form 2407 Maintenance Request (WP 0173) shall be referenced.
Items requiring special handling, storage, or shipment during the processing of claims shall
be identified.
Disposition. The repair activity shall retain defective supplies for thirty (30) days following
receipt of acknowledgment of warranty claim from WARCO or contractor. If receipt of
acknowledgment is not received, inquiries should be made to your local WARCO. If receipt
of acknowledgment is received but no instructions are forthcoming within thirty (30) days of
receipt, supplies may be disposed.
Invalid Warranty Claims. When supplies are inspected by the contractor and found to be
non-warrantable due to abuse or improper maintenance, or the supplies are found to be
serviceable, the repair activity submitting the claim will be required to make reimbursement
for contractor services. All failed items returned for warranty claim action will be monitored
by the WARCO. Additionally, regarding contractor repair, the local WARCO must stipulate
at the time of request for services that either no non-warranty work be done or be prepared
to pay for such work.
Reimbursement for Army Repair
In the event that the repair activity should receive any reimbursement from the contractor,
the monies must be forwarded to the following address: Defense Accounting Office,
DAOTACOM, ATTN: DFAS-IN/EM-BED, TACOM, Warren, Michigan 48397-5000.
TM 9-2320-434-10
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