TB-9-2320-303-15
TRUCK, TRACTOR, LINE HAUL: 52,000 GVWR, 6 X 4, M915A4 AND M915A4R2
TECHNICAL BULLETIN; WARRANTY PROGRAM
AUGUST 2007
TB-9-2320-303-15 - Page 10 of 28
TB
9-2320-303-15
10.
10.
Claim
Claim
Procedures
Procedures
a.
a.
Contracto
Contracto
r
Repair
Repair
(1)
(1)
If
If
you
you
prefer
prefer
that
that
the
the
vehicle
vehicle
contractor
contractor
make
ake
the
the
warranty
warranty
repairs,
repairs,
you
you
can
can
contact
contact
or
or
take
take
your
your
vehicle
vehicle
to
to
your
your
local
local
Fr
Fr
eightliner
eightliner
dealership,
dealership,
who
who
are
are
considered
considered
Freightliner
Freightliner
LLC
LLC
representatives
representatives
for
for
the
the
required
required
warranty
warranty
wo
wo
rk.
rk.
If
If
there
there
are
are
any
any
problem
problem
s,
s,
issues
issues
or
or
concerns
concerns
that
that
can
can
be
be
resolved
resolved
at
at
the
the
dealership,
dealership,
either
either
they
they
or
or
yourself
yourself
can
can
contact
contact
Freightliner
Freightliner
LL
LL
C,
C,
Mr.
Mr.
Myles
Myles
Haider
Haider
by
by
telephone,
telephone,
745-81
(503)
(503) 745-8760
or
or
em
em
ail
ail
MylesHaider@freightliner.com
MylesHaider@freightliner.com
and
and
explain
explain
your
your
problem
problem
.
Please
Please
hav
hav
e
your
your
serial
serial
num
um
ber
ber
available
available
when
when
calling.
calling.
Reco
Reco
rd
rd
the
the
date,
date,
tim
tim
e
and
and
the
the
nam
nam
e
of
of
the
the
Freightliner
Freightliner
representative
representative
contacted
contacted
.
If
If
no
no
Freig
Freig
htlin
htlin
er
er
custo
custo
mer
er
service
service
representative
representative
is
is
availab
availab
le
le
at
at
the
the
abo
abo
ve
ve
num
num
ber
ber
you
you
can
can
contact
contact
the
the
Freigh
reigh
tlin
tlin
er
er
Custom
Custom
er
er
Assistance
Assistance
Center
Center
at
at
1-800-FTL-HELP
1-800-FTL-HELP
(385-4357),
(385-4357),
which
which
is
is
open
open
24
24
hours
hours
a
day,
ay,
7
day
ay
s
a
week
eek
for
for
assistance.
assistance.
(2)
(2)
Freightliner
Freightliner
LLC
LLC
will
will
make
ake
all
all
th
th
e
arrangem
arrangem
ents
ents
with
with
the
the
dealership
dealership
for
receipt,
eceipt,
inspection
inspection
and
and
repair
repair
of
of
the
the
vehicle.
vehicle.
Freightliner
Freightliner
LLC
LLC
will
will
make
make
every
every
effort
effort
to
to
provide
provide
telephonic
telephonic
instructions
instructions
to
to
you
you
imm
imm
ediately.
ediately.
For
For
those
those
exceptions
exceptions
that
that
cannot
cannot
be
be
handled
handled
immediately,
immediately,
the
the
contractor
contractor
will
will
provide
provide
telephonic
telephonic
instructions
instructions
to
to
you
you
within
within
5
working
orking
days.
days.
(3)
(3)
When
hen
instructed,
instructed,
deliver
deliver
the
the
vehicle
vehicle
to
to
the
the
designated
designated
dealersh
dealersh
ip.
ip.
Obtain
Obtain
a
copy
copy
of
of
the
the
dealership
dealership
job
job
ord
ord
er
er
and
and
retain
retain
it
it
as
as
eviden
eviden
ce
ce
of
of
a
warranty
warranty
claim
claim
.
(4)
(4)
If
If
the
the
vehicle
vehicle
is
is
not
not
repaired
repaired
or
or
not
not
repaired
repaired
to
to
your
your
satisfaction
satisfaction
within
within
10
10
working
working
days,
days,
contact
contact
the
the
Freightliner
Freightliner
repr
repr
esentative
esentative
originally
originally
contacted.
contacted.
NOTE:
NOTE:
DA
DA
Form
Form
5504
5504
or
or
5504-1
5504-1
is
is
the
the
continuation
continuation
sheet
sheet
of
of
DA
DA
For
For
m
2407.
2407.
(5)
(5)
When
hen
the
the
vehicle
vehicle
is
is
repaired
repaired
to
to
your
your
satisfaction,
satisfaction,
forward
forward
a
copy
copy
of
of
a
com
om
pleted
pleted
DA
DA
For
For
m
2407
2407
(or
(or
DA
DA
Form
Form
5504)
5504)
as
follows:
follows:
Send
Send
one
one
(1)
(1)
copy
copy
to:
to:
Warranty
rranty
Adm
dm
inistratio
inistratio
n
Freightliner
Freightliner
LLC
LLC
4747
4747
N.
N.
Cha
Cha
nnel
nnel
Ave
Ave
Portland,
Portland,
OR
97217
97217
Only
Only
one
one
claim
claim
may
ay
be
be
subm
subm
itted
itted
on
on
each
each
DA
DA
Form
Form
2407
2407
(or
(or
DA
DA
For
For
m
5504).
5504).
(See
(See
Appendix
Appendix
A
for
for
preparation
preparation
of
of
for
for
m.)
.)
4
Back to Top
