TM-9-2320-430-10

TRUCK, TRACTOR, 8X8, M983

TECHNICAL MANUAL; OPERATOR'S MANUAL

JUNE 2009
TM-9-2320-430-10

  TM-9-2320-430-10 - Page 79 of 868

Contractor Responsibilities - Continued
The contractor, within five (5) working days of receiving such notice, shall notify the warranty
claimant by telephone as to the method of correction, date(s) work is to be performed and
by whom.
Government Responsibilities
The Major Subordinate Command for the HEMTT is the U.S. Army Tank-Automotive and
Armaments Command (TACOM), Warren, MI 48397-5000. TACOM is responsible for
managing and implementing the warranty.
TACOM will:
Insure the contractor performs in accordance to the terms of the contract.
Equipment owning unit will:
1. Identify defects/failures and verify the defects/failures are warrantable.
2. Submit warranty claims, using DA Form 2407 (WP 0142) or DA Form 2407-1
(WP 0142) to your local Warranty Coordinator.
3. Tag and retain (IAW DA PAM 750-8 and this work package) (WP 0142) parts,
pieces of parts and/or assemblies removed at the owning unit level and as a result
of a warrantable defect/failure and/or correction.
Supporting repair facility will:
1. Identify defects/failures as warrantable (if owning unit has not already identified
them). Verify defects/failures are warrantable.
2. Review, process, and submit valid warranty claims to the local WARCO if the DA
Form 2407 (WP 0142) is complete and correctly filled out.
3. Reject invalid warranty claims or request additional information for incomplete and
incorrect claims.
4. Coordinate with the owning unit and decide which option for repair is desired to
correct the warrantable defect/failure.
5. Depending on which repair option was chosen (Government or contract repair)
provide labor/parts required to accomplish the warrantable repairs.
6. Tag and retain (IAW DA PAM 750-8 and this work package) (WP 0142) all parts,
pieces, or parts and/or assemblies removed as a result of warrantable defect/failure
and/or correction.
Local WARCO will:
1. Verify, review, process, and if valid and complete, submit claims (reimbursable and/
or disputes) to the contractor.
2. Reject claims that are not valid, and send them back to the local Unit with a short
explanation of why the claim is rejected.
3. Request additional information for incomplete claims.
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