TM-9-2320-430-10
TRUCK, TRACTOR, 8X8, M983
TECHNICAL MANUAL; OPERATOR'S MANUAL
JUNE 2009
TM-9-2320-430-10 - Page 80 of 868
Government Responsibilities - Continued
4. Provide warranty claim acknowledgment closeout and/or parts/assemblies
disposition instructions to the local Unit.
5. Insure the contractor performs in accordance to the terms of the contract.
6. Verify, administer and process warranty claims.
7. Act as a liaison between owning unit, the contractor, supporting repair facility and
TACOM.
8. Notify the owning units of all warranty claim acknowledgments/close-outs,
information and/or instructions received from TACOM or the contractor.
9. Act as a liaison between local dealers and the Army.
10. Enter all open and closed WCAs into the Army Electronics Product Support (AEPS),
Electronic Deficiency Reporting System.
11. The information/data provided on the DA Form 2407 (WP 0142) are placed into the
AEPS Deficiency Reporting System (DRS) at the installation WARCO office to
facilitate MSC management and tracking of warranties.
Alterations/Modifications
Alterations/modifications shall not be applied unless authorized by TACOM.
Warranty Data Plate
All vehicles will have a warranty data plate. The contractor is required to mount his data
plate within clear view of the operator.
When the vehicle is received, the owning unit should locate the warranty data plate and
check the warranty start date with date shown on the applicable DD Form 250 (WP 0142)
or DD Form 1149. (WP 0142) If these dates differ, disregard the data plate. The date shown
on the DD Form 250 (WP 0142) or DD Form 1149. (WP 0142) is the date to be used as a
warranty start date.
Claim Procedures
The procedures for reporting warranty claims are found in DA PAM 750-8 (WP 0142) and
this work package. Responsibilities of the MACOM are found in AR 700-139. (WP 0142) All
Warranty Claim Actions are processed on DA Form 2407 (WP 0142) and DA Form 2407-1.
(WP 0142) It is very important to fill in the blocks on the forms as accurately as possible.
The contractor shall be notified in writing within 30 days, utilizing DA Form 2407
(WP 0142) by the local Warranty Control Office/Officer (WARCO) following the discovery
of a defect in supplies which requires contractor repair and/or replacement parts. This shall
constitute formal notification of a warranty claim, and initiate the time period for contractor
responsibilities and action under the warranty. This notification shall include, but not be
limited to furnishing of the equipment serial number, operating hours, part number or NSN
of the defective part and circumstances surrounding the defect(s). At this time, the
contractor will further be informed whether the owning unit has elected:
TM 9-2320-430-10
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