TM-9-2320-428-10
TRUCK, CARGO, 8X8, M977
TECHNICAL MANUAL; OPERATOR'S MANUAL
JUNE 2009
TM-9-2320-428-10 - Page 91 of 1072
Coverage-Specific - Continued
the vehicle is either taken out of storage or until nine (9) months from the warranty start date
shown on the warranty data plate, whichever occurs first. Refer to preparation for storage.
Contractor Responsibilities
When the owning unit has directed the contractor to correct the supplies, the contractor will
furnish all material required to correct the defective supplies. Repairs and parts shall be
initiated/provided within ten (10) working days after receipt of written claim notification.
Furthermore, the contractor will provide a copy of the work order to owning unit upon
completion of repair.
When the contractor receives written notification requiring contractor repair, they will have
the option:
1.
Correct the supplies in the field.
2.
Return the vehicle or parts to the contractor's designated facility for correction.
When the contractor corrects the supplies, all labor involved shall be borne by the
contractor. Additionally, the contractor shall arrange and bear all transportation costs of the
supplies to its facility and return to user.
The contractor, within five (5) working days of receiving such notice, shall notify the warranty
claimant by telephone as to the method of correction, date(s) work is to be performed and
by whom.
Government Responsibilities
The Major Subordinate Command for the HEMTT is the U.S. Army Tank-Automotive and
Armaments Command (TACOM), Warren, MI 48397-5000. TACOM is responsible for
managing and implementing the warranty.
TACOM will:
Insure the contractor performs in accordance to the terms of the contract.
Equipment owning unit will:
1.
Identify defects/failures and verify the defects/failures are warrantable.
2.
Submit warranty claims, using DA Form 2407 (WP 0161) or DA Form 2407-1
(WP 0161) to your local Warranty Coordinator.
3.
Tag and retain (IAW DA PAM 750-8 and this work package) (WP 0161) parts,
pieces of parts and/or assemblies removed at the owning unit level and as a result
of a warrantable defect/failure and/or correction.
TM 9-2320-428-10
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