TM-9-2320-428-10

TRUCK, CARGO, 8X8, M977

TECHNICAL MANUAL; OPERATOR'S MANUAL

JUNE 2009
TM-9-2320-428-10

  TM-9-2320-428-10 - Page 92 of 1072

Government Responsibilities - Continued
Supporting repair facility will:
1.
Identify defects/failures as warrantable (if owning unit has not already identified
them). Verify defects/failures are warrantable.
2.
Review, process, and submit valid warranty claims to the local WARCO if the DA
Form 2407 (WP 0161) is complete and correctly filled out.
3.
Reject invalid warranty claims or request additional information for incomplete and
incorrect claims.
4.
Coordinate with the owning unit and decide which option for repair is desired to
correct the warrantable defect/failure.
5.
Depending on which repair option was chosen (Government or contract repair)
provide labor/parts required to accomplish the warrantable repairs.
6.
Tag and retain (IAW DA PAM 750-8 and this work package) (WP 0161) all parts,
pieces, or parts and/or assemblies removed as a result of warrantable defect/failure
and/or correction.
Local WARCO will:
1.
Verify, review, process, and if valid and complete, submit claims (reimbursable and/
or disputes) to the contractor.
2.
Reject claims that are not valid, and send them back to the local Unit with a short
explanation of why the claim is rejected.
3.
Request additional information for incomplete claims.
4.
Provide warranty claim acknowledgment closeout and/or parts/assemblies
disposition instructions to the local Unit.
5.
Insure the contractor performs in accordance to the terms of the contract.
6.
Verify, administer and process warranty claims.
7.
Act as a liaison between owning unit, the contractor, supporting repair facility and
TACOM.
8.
Notify the owning units of all warranty claim acknowledgments/close-outs,
information and/or instructions received from TACOM or the contractor.
9.
Act as a liaison between local dealers and the Army.
10. Enter all open and closed WCAs into the Army Electronics Product Support (AEPS),
Electronic Deficiency Reporting System.
11. The information/data provided on the DA Form 2407 (WP 0161) are placed into the
AEPS Deficiency Reporting System (DRS) at the installation WARCO office to
facilitate MSC management and tracking of warranties.
Alterations/Modifications
Alterations/modifications shall not be applied unless authorized by TACOM.
Warranty Data Plate
All vehicles will have a warranty data plate. The contractor is required to mount his data
plate within clear view of the operator.
TM 9-2320-428-10
0002
0002-6


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