TM-9-2330-334-13-P
FAMILY OF MEDIUM TACTICAL VEHICLES (FMTV) LOAD HANDLING SYSTEM TRAILER (LHST) M1147A1
TECHNICAL MANUAL; OPERATOR AND FIELD LEVEL MAINTENANCE MANUAL INCLUDING REPAIR PARTS AND SPECIAL TOOLS LIST (RPSTL)
DECEMBER 2013
CHANGE 1
TM-9-2330-334-13-P - Page 43 of 1184
TM 9-2330-334-13&P
GENERAL INFORMATION/WARRANTY (720,000-799,999)
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Change 1
WARRANTY - Continued
8.
Claim Procedures.
a.
The procedures for reporting warranty claims are found in DA PAM 738-750 The Army Maintenance
Management System (TAMMS) and this Work Package.
Responsibilities of the Major Army Command
(MACOM) are found in AR 700-139 Army Warranty Program, Concepts and Policies.
Units should use
DA Form 2407 or DA Form 5504 for making warranty claims.
It is very important to fill in the blocks on
the forms as accurately as possible.
b.
The Contractor may be notified in writing or telephonically (1-920-235-9151), followed up in writing
by Equipment Deficiency Report, DA Form 2407 or DA Form 5504 from the local WARCO following the
discovery of a defect in supplies which requires Contractor/Vendor repair and/or replacement parts.
This shall constitute formal notification of a warranty claim.
The notification shall include all items
identified in paragraph 3.b of this Work Package.
At this time, the Contractor will further be informed
whether the owning unit has elected:
(1) to correct the defect themselves or; (2) to direct the
Contractor to correct the defect.
Upon completion of Contractor/Vendor repair, forward completed
warranty claims (Information Only) to TACOM.
Additionally, the local WARCO will forward claims to
TACOM utilizing DA Form 2407 or DA Form 5504 for any warrantable repairs accomplished by the
owning unit which requires Contractor reimbursement to the Government.
c.
The Contractor shall reimburse the Government for the cost of labor involved in the Government
correction of a defect.
The cost of labor involved will be computed at the current Fiscal Years labor rate
for the maintenance level identified in the Maintenance Allocation Chart (MAC) multiplied by the number
of actual hours incurred, not to exceed the labor hours in the MAC.
The Contractor shall ship
replacement parts for Government correction in accordance with paragraph 6.a.
d.
Identification of Failed Items.
Failed warranty items shall be tagged/identified to prevent
improper repair or use and must identify the trailer serial number from the trailer which they were
removed.
Documents that describe the use of DA Form 2402 Exchange Tag and DA Form 2407
Maintenance Request shall be referenced.
Items requiring special handling, storage or shipment during
the processing of claims shall be identified.
e.
Disposition.
The repair activity shall return defective supplies to the Contractor’s
representative or ship them back at the Contractor’s expense using the replacement part
carton/container.
f.
Invalid Warranty Claims.
When supplies are inspected by the Contractor/Vendor and found
to be non-warrantable, or the supplies are found to be serviceable, the repair activity submitting the
claim will be required to make reimbursement for Contractor/Vendor services.
Additionally, regarding
Contractor/Vendor repair, the local WARCO must stipulate at the time of request for services that
either non-warranty work be stopped at the time it is determined non-warrantable or be prepared to
pay for completion of such work.
In either case, the WARCO must be prepared to pay for diagnosis
and trip charges for non-warranty service.
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