TB-9-2320-302-15
TRUCK, TRACTOR, LINE HAUL: 52,000 GVWR, 6 X 4, M915A3; TRUCK, TRACTOR, LIGHT EQUIPMENT TRANSPORTER: 68,000 GVWR, 6 X 6, W/WINCH, M916A3; TRUCK, DUMP, HEAVY CHASSIS: 68,000 GVWR, 6 X 6, 14 CU YD, ON-OFF HIGHWAY M917A2 AND M917A2
TECHNICAL BULLETIN; WARRANTY PROGRAM
MAY 2008
TB-9-2320-302-15 - Page 10 of 32
TB 9-2320-302-15
4
Only one claim may be submitted on each DA Form 2407.
(See Appendix A for preparation of
form.)
(6)
If Daimler Trucks North America LLC or their authorized dealer disputes your warranty
claim, immediately prepare and forward a DA Form 2407.
(See Appendix A for preparation of
form.)
b.
Government Repair
(1)
If you wish to make repairs yourself and wish to use parts you have on hand, proceed
immediately with the repairs.
Within 30 days of completing repairs submit copies of DA Form
2407 as follows:
a) If you wish to make repairs yourself but wish Daimler Trucks North America LLC to
provide the parts, contact Daimler Trucks North America LLC, Mr. Myles Haider, by
telephone, (503) 745-8760 or e-mail Myles Haider@freightliner.com. Provide an
accurate description of the problem and that you want Daimler Trucks to ship the parts
to you. Record the date, time and the name of the Daimler Trucks representative
contacted.
b) Provide Daimler Trucks North America LLC with your MILSTRIP Document Number,
Address and Supplementary Signal Code. After the repair is completed, submit two copies
of DA Form 2407.
(2) In making your own repairs, you may be required to return the defective part(s) to
Daimler Trucks North America LLC. If so, drain fluids from the defective
parts and tag them with DA Form 2402.
Send one (1) copy to:
Warranty Administration
Daimler Trucks North America LLC
4747 N. Channel Ave. Portland, OR
97217
Clean, wrap and securely package the parts to prevent further damage. Daimler Trucks
North America LLC will pay the transportation cost for shipping the defective parts when
they request their return. Ship parts Daimler Trucks North America LLC only if they request
them. Defective parts should be held for 30 days after notifying Daimler Trucks, N.A. of
your claim. If Daimler Trucks does not request the defective parts within 30 days, you may
dispose of them.
11.
Warranty Dispute.
If Daimler Trucks North America LLC declines to perform repairs on items for which you believe
the Government has a valid warranty claim:
(1)
Perform the repairs yourself; use your own repair parts.
(2)
Immediately report the situation using a DA Form 2407 to the TACOM Warranty
Coordinator at:
Commander
US Army TACOM LCMC
SFAE-CSS-TV-H
6501 E. 11 Mile Rd.
Warren, MI 48397-5000
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