TB-9-2320-302-15
TRUCK, TRACTOR, LINE HAUL: 52,000 GVWR, 6 X 4, M915A3; TRUCK, TRACTOR, LIGHT EQUIPMENT TRANSPORTER: 68,000 GVWR, 6 X 6, W/WINCH, M916A3; TRUCK, DUMP, HEAVY CHASSIS: 68,000 GVWR, 6 X 6, 14 CU YD, ON-OFF HIGHWAY M917A2 AND M917A2
TECHNICAL BULLETIN; WARRANTY PROGRAM
MAY 2008
TB-9-2320-302-15 - Page 9 of 32
TB 9-2320-302-15
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7.
Alterations/Modifications.
Alterations and modifications shall not be made during the warranty period unless expressly
directed by the Project Manager Heavy Tactical Vehicles (SFAE-CSS-TV-H).
8.
Abuse Determination.
Daimler Trucks North America LLC does have the right to inspect returned parts as requested.
Upon inspection, if the determination is made that the part has been abused, Daimler Trucks will
notify the government in writing to advise of the finding. All parts related to any warranty repair
must be retained for 30 days from the claim processing date or until notification of disposition is
received.
9.
Abuse Avoidance.
The government is responsible for advising all commands of abuses as they become aware of
them, and the proper steps to be taken to avoid future abuses.
10. Claim Procedures.
a. Contractor Repair
(1)
If you prefer that the vehicle contractor make the warranty repairs, you can contact or
take your vehicle to your local Daimler Trucks dealership that are considered Daimler Trucks
North America LLC representatives for the required warranty work. If there are any problems,
issues or concerns that can be resolved at the dealership either they or yourself can contact
Daimler Trucks North America LLC , Mr. Myles Haider, by telephone, (503) 745-8760 or e-
mail MylesHaider@freightliner.com and explain your problem. Please have vehicle serial
number available when calling. Record the date, time and the name of the Daimler Trucks
representative contacted. If no Daimler Trucks representative is available at the above
number you can contact Daimler Trucks North America LLC Customer Assistance Center at
1-800-FTL-HELP (385-4357) which is open 24 hours 7 days a week for assistance.
(2)
Daimler Trucks North America LLC. will make all the arrangements with the dealership
for receipt, inspection and repair of the vehicle.
Daimler Trucks North America LLC .will
make every effort to provide telephonic instructions to you immediately. For those
exceptions that cannot be handled immediately, the contractor will provide telephonic
instructions to you within 5 working days.
(3)
When instructed, deliver the vehicle to the designated dealership.
Obtain a copy of the
dealership job order and retain it as evidence of a warranty claim.
(4)
If the vehicle is not repaired or not repaired to your satisfaction within 10 working days,
contact the Daimler Trucks North America LLC. representative originally contacted.
NOTE:
DA Form 2407-1 is the continuation sheet of DA Form 2407.
(5)
When the vehicle is repaired to your satisfaction, forward a copy of a completed DA Form
2407 as follows:
Send one (1) copy to:
Warranty Administration
Daimler Trucks North America LLC
4747 N. Channel Ave.
Portland, OR
97217
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