TB-9-2320-302-15
TRUCK, TRACTOR, LINE HAUL: 52,000 GVWR, 6 X 4, M915A3; TRUCK, TRACTOR, LIGHT EQUIPMENT TRANSPORTER: 68,000 GVWR, 6 X 6, W/WINCH, M916A3; TRUCK, DUMP, HEAVY CHASSIS: 68,000 GVWR, 6 X 6, 14 CU YD, ON-OFF HIGHWAY M917A2 AND M917A2
TECHNICAL BULLETIN; WARRANTY PROGRAM
MAY 2008
TB-9-2320-302-15 - Page 13 of 32
TB 9-2320-302-15
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APP±E±NDIX±A
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A-1.
DA FORM 2407
a.
Use of DA Form 2407.
The DA Form 2407 is used to obtain parts and labor
reimbursements and to report warranty claim actions after the work has been
accomplished or when a dispute arises.
Refer to Figure A-1 for an example of a DA Form
2407.
(1) The repairable exchange facility is responsible for forwarding DA Form 2407
when claims concern repairable items.
(2) DA Form 2407 is forwarded by the unit authorized to replace the item, when
repairable exchange of the item is not involved.
(3) Evacuating units forward DA Form 2407 when all work is completed by Daimler Trucks,
N.A.
(4) DA Form 2407, when used to report a warranty dispute, is submitted by the
unit authorized to replace the item.
DA Form 2407 is filled out in accordance with
this section.
b.
Forwarding DA Form 2407.
When DA Form 2407 is prepared after the work is
accomplished, make sure that copy 3 is marked “For Information Only” and
forward to:
Warranty Administration
Daimler Trucks North America LLC
4747 N. Channel Ave.
Portland, OR
97217
c.
Warranty Disputes.
When a DA Form 2407 is prepared for warranty disputes, make sure
copies 2 and 5 are marked “Warranty Dispute” for forwarding to the addresses given in
paragraph 11
.
To assist in the technical review and evaluation to minimize technical
misunderstanding, include the following information:
Name, address, and telephone number of the Daimler Trucks
representative/dealership that refused the service.
Specific reason(s) for refusal.
Specific facts/evidence that you feel will refute Daimler Truck’s reasons for refusal.
Include
photographs and sketches, if appropriate.
d.
Completing a DA Form 2407.
DA PAM 750-8 governs the preparation of a DA Form 2407.
Refer to figure A-1 for an example of a completed DA Form 2407.
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