PS Magazine - SEPTEMBER 1981
PS, The Preventative Maintenance Monthly
ISSUE 346
SEPTEMBER 1981
You just got your reconciliation list
from your support and compared it to
your document register. Some of the
parts you requested don't show up on
the list.
That's yoUr cue to follow up on your
request. But first, check the cutoff date
of the list against the request date.
Also checK your prior listing to see if
the request had been cancelled, readied
for Issue, etc.
There are
2
D±C (²ocUment ±den-
tifier Code) series you can use for your
followups.
³se ²±C
AF´series
for
your
followups if you have Received any
Kind of status before or the request has
shown up on a prior reconciliµtion list.
AF´series followups tell support to
stµrt looKing for your request. ±¶
there's no record of your original
request, your AF´series ²±· eµrns a
stµtus card telling you to resubmit your
request
using
a new
documen¸
number¹
You use the ATºseries only to
follow up requests for which you have
no answer at all.
The »T´series cµrd gOes through
the system just µs yoUr originµl request
did. ±f it reµches an action point With
no record of your original request, the
AT card becomes a request Wi¼h no
more paperworK from you.
To keep you from getting duplicate
shipments½ support checKs for any
¾;¿
trµce of your original request before
2
using the AT´series card as µ request.
Never expect µ reply to your
followup right awµy. Several factors
can affect supPort'À response timeÁ
distaÂce between your shop and
support, the time of day and the day of
;
the weeK you sent in yoUr followup,
delivery method, etcÃ
Give support enough time to send
you µ responseÄ Give them
5
days to
respond to your ÅD
01-08
requests
and until the next listing for your ÅD
09cl5
requests. ±f you still do not get µ
reply, folloW up µgain.
Æhatever the case, try the D±C
serÇes that fits your followup situation.
You'll find the codes listed in Appen-
dix B of AÈ
725±50.
They could save
you and suÉport a lot of time and
trouble.
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